Fancy meaningful projects with a real impact?
We combine reliable generalists and highly specialized experts with exciting customer projects. Fair, predictable, uncomplicated.
itsupport.online brings together the right IT professionals with the right challenges. We work remote-first, with clear processes, quick decisions and transparent billing.
Our goal
Long-term partnerships at eye level – with recurring managed services tickets and predictable project peaks.
You have training and/or several years of experience in IT support and feel at home with Microsoft 365 and network basics. You are hands-on – even on site if necessary.
Microsoft 365 (Exchange/Teams/SharePoint)
Workplace and endpoint support
Network basics (WLAN, VPN, firewall basics)
Clean documentation, reliable communication
Or you have certifications and in-depth know-how and want to provide support where it counts.
M365 Security, Azure, Defender
Network & security (e.g. next-gen firewalls, Gravity Zone, VLANs, Site-2-Site)
Virtualization (e.g. VMware), backup/recovery
PowerShell/Automation, Hardening, Zero Trust
Good reasons for working together
Plannable workload
Recurring managed services tickets plus clearly defined project peaks
Suitable assignments
Remote-first, optional on-site appointments depending on the region
Technical support
L2/L3 escalation, tried-and-tested playbooks, LAB & knowledge base
Fair conditions
Transparent hourly and daily rates, clear invoicing, fast payment
Less bureaucracy
Clear scope, defined processes, fixed contacts
Long-term
Priority access to new mandates and joint roadmaps
How we work together
Onboarding
- NDA / AVV
- Tool access (ticketing, documentation, communication)
- Defined communication channels
- Billing modalities (timing, proofs, deadlines)
Types of use
- Ticket support with clearly defined SLAs
- Planned changes and rollouts
- On-call services (by arrangement)
Quality standard
- Binding SLAs for customer use
- Uniform documentation standard (tickets, changes, knowledge base)
- Regular reviews & feedback – fair, constructive and at eye level
How to become a partner
1. create a partner profile
Enter your skills, certificates and availability.
2. quick comparison
We check fit, application types and availability – quickly and transparently.
3. ready to go
Onboarding, access and the first assignment.
FAQ
Welche Mindestverfügbarkeit erwartet ihr?
No hard lower limit – reliable commitments and transparent planning are important.
Gibt es Vor-Ort-Einsätze?
Yes, depending on region and availability. The majority is remote-first.
Wie schnell erhalte ich Feedback nach der Bewerbung?
Usually very promptly – we confirm receipt and get back to you with the next step.
Wie erfolgt die Abrechnung?
Transparent according to agreed rates and cycles; by 2-week credit notes / bank transfer.
Wie schützt ihr Kundendaten?
Through clear role and rights concepts, NDA/AVV documented processes and established security standards.